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Popular Quastions

  • Q Can you do OEM service on packing & product info?

    A Yes, we can help to use your own brand name on Label.
    We can also book special drums or package for your business.
  • Q How to get a response from us?

    A You are welcome to contact with us by a Call or email, whatsapp, WeChat, Skype.

  • Q What is the packing?

    A For liquid chemicals, we are normally use drums like 220kg, 200kg. 4 drums with a pallet.
    For powder chemicals, we are normally use 15kg or 25kg fiber can.
    Or depend on your requirement.
  • Q Can you support us delivery by 1kg, 5kg, 10 kg but not big volume like 220KG?

    A Yes, we can delivery some surfactants' volume like 1kg, 5kg, 10kg sample volume.
    Kindly note, the small volume will cost high delivery cost.
    Please contact with us for more details.
  • Q What's the MOQ?

    Depend on different product's value. The MOQ can be 5kg or one pallet, please contact with us for the details.
  • Q How do you manage the quality & Brand?

    A 1. Our factory manage all the production process with ISO system.
    2. We will do the checking work during production and normal time.
    3.  We will check COA after products are ready but before shipment.
    4.  We will keep retained sample.
    5.  We are responsible for our Brand Name "Qida Biotech"
  • Q What is the lead time?

    A Normally the lead time will be 7 days from we received the payment or contract date.
    It depends on different payment term. But maybe it need longer time at hot sale season.
    So you still need to confirm this with us before you place any order.
  • Q Can i have free sample?

    A Free sample we can provide like 50ml/gram, for some surfactants we can provide 500gram.
    And you will need to pay the freight cost. If the required sample volume is more than this, you will also need to pay some sample cost.
  • Q What is the payment term?

    A We can work on T/T by bank transfer or AliPay.
    We can work on DP sight or OA.
    It depends on your credit record in our financial system.
    Please contact with us for the details.

  • Q Do you provide a formulation support?

    A Yes, we are pleased to disucss and share what we know about the ingredient & formulation.


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G.E Manager
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